Return Policy
Returns are only accepted for items that are defective upon arrival.
Return, Exchange, and Refund Policy for Defective Items
At DULSE1000, I prioritize quality and customer satisfaction. If you receive a defective item, I offer the option of either an exchange for a non-defective replacement (if available) or a refund, subject to the following terms:
1. Contact Me First
Customers must contact me via email at info@dulse1000.com within 7 days of receiving the defective item. Please include a detailed description of the issue and a photographic evidence of the defect.
2. Return Authorization
Once the defect is confirmed, I will provide an email confirmation and a pre-paid return label. The defective item must be shipped back to me in its original packaging, including all tags and labels.
3. Inspection and Confirmation
After receiving the returned item, I will inspect it and notify you via email regarding the approval or rejection of your return.
4. Exchange Terms
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If approved, a replacement for the defective item will be shipped to you at no additional cost (if available).
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Exchanges are subject to the availability of the same item in stock. If a replacement is unavailable, you will have the option to receive a refund or store credit.
5. Refund Terms
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If a refund is requested and approved, it will be processed within 7 business days and credited to your original method of payment.
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The cost of the initial shipping fee will also be compensated.
6. Shipping Costs
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I will cover all shipping costs for returning the defective item and for shipping a replacement, if applicable.
To begin the process, please contact me at info@dulse1000.com, and I will guide you through the next steps.