Return Policy

EU CUSTOMERS:

14-Day Right of Withdrawal (EU Law)

EU customers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.

To exercise this right, you must email:
info@dulse1000.com
Subject: Withdrawal Request
Include your order number.

Return Conditions

Items must be returned in unused, unwashed, odour-free, and resaleable condition, with all original tags and packaging.

If the item shows signs of wear, use, washing, perfume, or damage, the refund may be reduced up to 100% according to Article 14(2) of Directive 2011/83/EU.

Return Shipping

After notifying me of your withdrawal, you must send the item back within 14 days.

Return shipping costs are paid by the customer.

Refund Processing

Once the item is received and inspected, the refund (minus any value reduction) will be processed within 7 business days to the original payment method.

For EU withdrawals, the refund includes the product price and the original standard delivery cost, if paid. If you selected a delivery method more expensive than the least costly standard delivery option offered, the additional delivery cost is not refunded. Return shipping costs are paid by the customer unless the item is defective, incorrect, or unless we failed to inform you before purchase that return shipping costs are your responsibility.

Model Withdrawal Form

I hereby withdraw from my purchase:
Order number: ______
Item(s): ______
Ordered on: ______
Received on: ______
Name: ______
Address: ______
Date: ______
Signature (if printed): ______



NON-EU CUSTOMERS:

For customers outside the European Union, returns are only accepted for items that are defective upon arrival.

Defective Items (Non-EU Only):

  1. Contact Me First
    Email info@dulse1000.com within 14 days of receiving the defective item with a description and photo evidence.

  2. Return Authorization
    Once the defect is confirmed, I will provide a return approval and a pre-paid return label.

  3. Inspection
    I will inspect the returned item and notify you of approval or rejection.

  4. Refunds or Exchange
    If approved, you may choose a replacement (if available), store credit, or a refund.
    Refunds are processed within 7 business days, including reimbursement of the original shipping cost.

  5. Shipping Costs
    All return shipping costs for defective items (non-EU) are covered by DULSE1000.